Trust & transparency
iStack Data Deletion Instructions
You can request deletion of information held by iStack, including information received through a connected Meta or WhatsApp account.
1. Stop the connection if needed
A store administrator can open WhatsApp settings, pause notifications and disconnect the account. You can also revoke iStack's access in your Meta business integration settings. Disconnecting removes the saved messaging credentials from the active connection but does not itself erase historical messages or business records.
2. Send a deletion request
Email admin@istack.co.za with the subject “iStack data deletion”. Include your account email, business or store name, and the information you want deleted. For WhatsApp-related requests, identify the relevant business phone number or business account if known. Do not include passwords or access tokens.
3. Verification and completion
We will verify the requester's identity and authority, identify the applicable records and explain any information that must be retained. We will communicate the outcome using the request's contact address. Store customers may need the relevant store to authorize changes to its business records. Records held independently by Meta or another service provider must also be managed with that provider.
Contact: admin@istack.co.za